The System: Hunter Support
Answers to common questions, and how to reach us for anything else.
Frequently Asked Questions
I lost my progress.
If you secured your account with an email before losing access to your device, open the app, choose Restore Hunter, and sign in with that email and password to recover your progress. If you never secured your account, progress tied to an anonymous session cannot be recovered — we recommend securing your account as soon as you start.
My Verified Walk or Run didn't count.
Verified missions require a continuous, plausible GPS track for the full session. Missions can fail to register if location permission was denied, the app was closed mid-session, GPS signal was lost for an extended period, or the measured speed was outside a realistic walking/running range. Contact support with the approximate time of the session and we'll look into it.
I found a bug.
Email support with a description of what happened, your Hunter's approximate rank/level, and, if possible, the date and time it occurred. Screenshots help.
I have a feature request.
We read every message. Send it to support with as much detail as you'd like — what you want, and why it would help your progression.